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Custom Color Set
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66,934 Verified Client Reviews |
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Didn't cover silver hairThe first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LOVE my Custom Color Set!What my colorist suggested was exactly what I wanted. 2 of 2 people found this review helpful. Did you? |
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Not right for my hairI have had my eye on eSalon for so Long and finally decided to try it. I really hate saying this but for me, it just didn't work out well. I was so careful to follow the directions to the T and the night I did color my hair the color was very pretty, unfortunately, after that it only lasted maybe 2 weeks. I am careful with what I use and/or put in my hair because I have curley/wavey. dry. turning grey hair and it can be a pain but this color just didn't want to stay and basically washed right out. Again, I am really sad about it. I've noticed that I have another shipment coming (?) **eSalon CS** how do I cancel all shipments?? Thank you so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dried out my hair and color faded quicklyI normally use Loreal Preference, which I found to produce far superior results compared to esalon. I wanted to like this but it was a disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the colourLove the colour and how easy it is to use 2 of 2 people found this review helpful. Did you? |
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wow !!! I really love it.My hair coulor looks so natural, no greys Thank you xx 0 of 0 people found this review helpful. Did you? |
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Beautiful custom colorI absolutely love love love the color that eSalon has created for me. My hair is soft, shiny and healthy. I have gotten so many compliments, people cannot believe that I simply purchased this online. I use this to touch up grey roots and full head as well, it blends in so well month after month. Top quality salon grade product...this is NOT your typical drug store box hair color. I have been using eSalon products for years...it never disappoints. 0 of 0 people found this review helpful. Did you? |
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Best hair dye ever and cruelty freeI love esalon hair dye it always leaves my hair in good condition. My colorist adjusted my color a few times u til I loved it! And best of all it is cruelty free. 0 of 0 people found this review helpful. Did you? |
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Gray hairWhen I dyed my hair, the gray came thru in just a week, not good, I emailed them when it happened and I'm still waiting for another formula free of charge that I was told they were sending me and didnt.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Amazing!!Thankyou so much!! I have been struggling for a couple of years to get my colour right, my hair is changing as I go through menopause .....there have been some disasters!! This colour is perfect, instructions were easy and really helpful Thanks again 😃 1 of 1 people found this review helpful. Did you? |