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Custom Color Set
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67,054 Verified Client Reviews |
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Sent a secondI liked the dye from esalon, however I did not lije the use of my debit card for another order sent 3 weeks later. I haven't yet received a reply. I had to go in to stop my "plan" which was never seen on my first order. Now I'm afraid to order from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongI’m disappointed. I really had high hope. My roots didn’t turn out right. I did everything right coloring and I also selected everything right on here to get the right color and it turn my roots almost a dark reddish color instead of violet black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SkunkI’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot rootsI love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you. |
Best hair colorE salon has worked with me to get the perfect color and it is fabulous. Their customer service is fantastic. Love it 0 of 0 people found this review helpful. Did you? |
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AmazingCovered my grays!!!!! Just what i was looking for. Very satisfied. 0 of 0 people found this review helpful. Did you? |
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Best home coloring product I’ve ever used!Truly. The headline says it all. It’s the best at home coloring product I’ve used. My stubborn grays have been so frustrating to dye where I got to the point that I was using store bought box color ever 2 weeks with still the color not holding. I finally decided to try eSalon & I can go a good 3 1/2 weeks without coloring, plus the color doesn’t fade & covers the gray SO well. The supplies provided in the shipment are extremely helpful & very personalized. You really feel like the company is invested in ensuring their customers have a great experience using their product. Very happy with the hair color as well as the supportive customer service. Very positive experience all around! 0 of 0 people found this review helpful. Did you? |
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Love Love Love It !!!The color was perfect and the result was super soft, shiny and smooth !!! 0 of 0 people found this review helpful. Did you? |
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Loved itI loved the color match 0 of 0 people found this review helpful. Did you? |
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Pleasantly surprisedVery surprised at the outcome of this color. Covered my grey perfectly. Made the texture of my hair really soft. Softer than before coloring. Will use this product in the future. 0 of 0 people found this review helpful. Did you? |