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Custom Color Set
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67,054 Verified Client Reviews |
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Just what I ordered!Just what I ordered! Thank you 0 of 0 people found this review helpful. Did you? |
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Colorit was too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Worst colour everWasn’t blonde when I asked for the lightest colour possible, went a grey/green/blonde colour. Hair was dry, limp and sticky. Will never let this junk near my head again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The peep show grayNot only was my hair extremely crunchy after I dyed it (needed much more conditioner than was given), I could still see my grays peeking through). I’ve dyes my hair a lot over the years. A salon had to dye my hair twice because it didn’t take. So maybe it’s just me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overall Results Are Great.I Was Unaware Of The Ammonia In The Hair Color.. Kinda Of Made My Mom Sick.. It Was Hard To Follow The Instructions Yet I Did Use The Shampoo And Conditioner Part.. I Went With The Box Methed And Got The Same Results.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for your feedback! We are so happy to hear that your enjoyed your overall results! We will be emailing you with further information to discuss your color and see if we can reformulate to better suit your needs. Thanks again for reaching out! |
StopautoshipI want to cancel.auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for contacting us! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account per your request. |
Penny LaneMy hair started out blonde. I said that I was only coloring my roots. I followed the instructions to the letter. I ended up with copper (the color of pennies) roots. It was a disaster. I couldn't get to my hairdresser right away so I tried stripping out the color with head and shoulders and crushed vitamin c. I had to get an ash toner after that. Then I had to go to my hairdresser and spend over $100 to get my hair back to blonde. Please cancel my subscription ASAP and send me a letter confirming that no other color will be sent and there will be no further charges to my account. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your color and account per your request. Thanks for reaching out! |
Custom colorWhat I like about this is there is someone who follows up and if you want to change your color it's easy. They also contact you before getting your color ready to make sure you are ready for a new set. Plus my color consultant really cares about my color outcome, by sharing her concerns. I love my new color it's a little bit lighter and that's ok. Thank you! 0 of 0 people found this review helpful. Did you? |
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easy and non-stinky!So far so good..! (been coloring without problems for 38 years, but then - 1 accidental lightening episode ..😣😕🧐🤓🤪.... ) I'm normally a very dark, ash brown, almost a gray black. My family has little gray even into our 70's, if we're healthy, and I'm 56 with just a few gray/white hairs around my ears and creeping over the top of my head. I like my dark hair and don't match gray very well... (hate getting old, too!), so .. so - So - I’m sure this accident of my red roots with long, blackish-red ends, as the base that I’m testing eSalon on, will be a bear to grow out, 🐻🐻🐻 - but - after just doing the temporary, eSalon treatment tonight, I like what I’m seeing... I ordered Darkest Brown, Matte-Ash to obliterate the red, and gradually grow out and eliminate the blacker long hair with lightening. Basically, a double-down treatment of naturally bringing my roots back to normal, letting my hair just grow out the black, and also lightening up, toward the roots, to get black out, as well. The color is really still a bit too red for me, but I am happy that my roots are closer to an ash brown. Because I wear long layers, and curl my hair, I don't ever get "hmm.. what's with the color, Tanya..?" from anyone.. Just "man you have the most gorgeous hair!! I know you by your hair! I could tell it was you by your hair!"...... If I mess anything up, I just let it grow out and use a wash-out color to blend the mistakes. But this one is the biggest one I've ever done... LOL.. whew.. I missed a few grays right by my ears, which is not like me because I go there, and my forehead, firstly, and I know I saturated them very well... I'm thinking what I really should have done is kept the color on for at least 30 minutes, knowing my hair, but I followed the instructions of 10 on roots, and 5 on ends. I did a little longer, but not 30 minutes. Next time, i will go the full 30. 0 of 0 people found this review helpful. Did you? |
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Best Color EVERTruly the best color I’ve ever had on my hair. My stylist recommended a different color than I had selected and boy was she right!! It’s amazing!! Thank you! 0 of 0 people found this review helpful. Did you? |