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Custom Color Set
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66,934 Verified Client Reviews |
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Not Unhappy but Not Happy Customer😕I'm not that type of person/customer that bashes or makes complaints unless I am 110% Unhappy and there's no way of fixing the situation/problem/or product, first of all. Honestly, I'm just not real happy with the results, the color of my hair! I'm not putting blame on anyone, so on another note, your overall products and representation, all the products That I received I thought we're Awesome!! You didn't leave anything out! Everything was in the box that I needed to do my hair, And than some!! It was great to get started and not be gathering all the necessary items needed to color my hair!! Thanks so much and this DEFINITELY NOT A NEGATIVE REVIEW!! Thanks again, Serena😊 0 of 0 people found this review helpful. Did you? |
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First Time UserI liked the color, great instructions. Big drawback, the bristle's on the brush kept falling out! As soon as it came out of the package! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly apologize the Color Tint Brush you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not workIt did not change or even enhance my color. Maybe it does not work for African American hair, but won't purchase again. Also it kinda burned/ tingled bad on my skin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPorsche - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Coloring my Greythe color didn't cover my grey very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not come out rightI dont like the way the coloring came out way to dark and has a purple tint to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Same as any colour you buyCoats grey doesn't colour them colour was dark and false looking 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MembershipI want to cancel my membership 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree- Thank you for reaching out! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account request. Thanks again! |
Not happyNot coloring the gray like i thought it would 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This time my gray seemed tinting more red.Love the coverage, it colors my gray well. This time more red tints covering my gray. Not crazy for the red. 0 of 0 people found this review helpful. Did you? |
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PerfectionAfter one adjustment in my color formula, my hair color is perfect. Easy to apply and I'm really thankful that the kit includes the stain guard. So eady. 0 of 0 people found this review helpful. Did you? |