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Custom Color Set
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67,063 Verified Client Reviews |
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COLOR WAS COMPLETELY OFFI have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out. I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that. On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Waste of moneyCompletely awful. The color ran onto my face in the waiting time. Color was nothing like described. Dark blonde red copper turned into fire truck red. Waste of money. Now I have to damage my hair to remove it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Dark, What Shine?The shade I received was at least a shade or two darker than it looked online, and the rinse/massage step for extra shine did nothing. I've gotten far more shine from cheap drugstore brands. The only reason it gets two stars, is that the extra gloves, skin protectant and stain remover were all very helpful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Fabulous colour and shineI absolutely love my custom colour, it looks so good and very shiny. Lots of people have commented on how much it suits me. I have been trying for a long time to find the perfect colour and now I have, I couldn’t be more pleased. 0 of 0 people found this review helpful. Did you? |
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Covers GrayI have used “drug store” colors and had my hair professionally colored. Esalon is a great mix of both worlds. The convenience of at home, any time of day coloring with the color and quality of the color comparable to a Salon. Best of all, my color arrives on my doorstep. 0 of 0 people found this review helpful. Did you? |
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RatingEverything was great 0 of 0 people found this review helpful. Did you? |
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great colourhad colour adjusted, looks great. Very pleased. 0 of 0 people found this review helpful. Did you? |
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Very convenientGreat color the convenience of doing it at home and the price is right. 0 of 0 people found this review helpful. Did you? |
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Got What I WantedI like the color; I asked for it to be tweaked, and it was. I'm saving a boatload of money, too. 0 of 0 people found this review helpful. Did you? |
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Great hair productI’m very impressed by Madison reed hair color. It’s lasted long for my grays covered, Very happy! 0 of 0 people found this review helpful. Did you? |