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Custom Color Set
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66,934 Verified Client Reviews |
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Do NOT order ANYTHING from this companyI ordered from this company unaware that they would be sending product monthly. When I called to Stop the monthly shipment I was informed that they would be billing me regardless. Their web site had a delay shipment option however after I turned off the Monthly Plan I was not able to delay the shipment. This company clearly does not care about its customers. DO NOT ORDER ANYTHING from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I was very dissatisfied with my colorI will not ever order from you again. Please remove all auto orders and cancel my account. I need to speak to someone about a refund, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI asked for my color to go reder this time but it is way more brown then red. I have hated my brown hair for over 25 years now I'm stuck with a color I dislike. And have to wait to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dreadful ResultSince using this product twice, the first order arrived, the colour was not as expected at all with NO grey coverage. The second has left my hair totally the wrong colour and still NO grey coverage. Advisor no help at all!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our color and care experts to resolve your concerns per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
Love this color!I never would have thought of going to a dark blonde since my natural color is light to medium brown. I always had to leave my color (over the counter) on too long to cover the gray & it always came out too dark for me. I love the dark blonde color they set me up with. My hair is soft & I love it! I am getting the color 1 shipment at a time, since I don't care for auto shipping on anything. But I may have to change it to auto ship!! 3 of 3 people found this review helpful. Did you? |
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Perfect burgundy brownI sent a picture and my consultant mixed the perfect color match! I’ve used other professional color at home but none of them come out as shiny and vibrant as theirs! Idk why that is!?? So to me it’s worth the extra$ it might cost to pick up all the components yourself- the color system they use is just superior to others! 0 of 0 people found this review helpful. Did you? |
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Easy and automatically sent on timeQuick easy and sent on timeline u give 0 of 0 people found this review helpful. Did you? |
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Lot's of compliments!I get lot's of compliments. The color looks very natural. 0 of 0 people found this review helpful. Did you? |
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Gorgeous colorLove color. Instructions easy to follow. 2 bottles for long hair great. 0 of 0 people found this review helpful. Did you? |
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simpleSimple to use with great results!!! 0 of 0 people found this review helpful. Did you? |