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Custom Color Set
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66,934 Verified Client Reviews |
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Great color, Great price!Great color at a great price! Covered my grays and matched up with my existing dark brown hair color very well! It wasn’t too dark and hasn’t faded too much after several washes. That is my only complaint, that the color did fade a bit, nothing drastic though. Thus, the four stars instead of five. 0 of 0 people found this review helpful. Did you? |
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Gray hair was nor covered as expectedRoots were lighter than the rest of the hair. I love how soft the hair was after the treatment. Not sure if I want to order it again since the main purpose was to cover gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HOPE TO EVENTUALLY GET THE COLOR I ENVISION FOR MYSELF....My first color was darker than i would have liked. The process was very easy. The smell was typical hair dye not any stronger not sure why the complaints on the reviews ..not so powerful that I need to complain about odor. The instructions were doable and i felt that the coloring process was not so harsh on my hair as store bought. Hope to get to the color I would like by working with my colorist. On a whole had a positive experience for my first time ...i think they were on point with base color but wish it would have been lighter with the gold tones indicated only reason took off a star. 0 of 0 people found this review helpful. Did you? |
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FadedI loved the color and the set but it looks like it faded some 0 of 0 people found this review helpful. Did you? |
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Colour is great!I love the colour, but my roots are already showing, and i'm not scheduled to get a new shipment until June. 0 of 0 people found this review helpful. Did you? |
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Not the colorThe system is awesome, but i still can't get the color i want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagali- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorNot the color I thought I was getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorThe quality of this product is excellent. This last batch came out a bit dark and I would like to lighten it up a little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedWhen I applied my color this time I noticed it looked darker than I remembered it in the first two deliveries. As I styled my hair, I saw that it was definitely darker and appeared "muddy", lacking the rich red tones of the previous sets. I have since washed and conditioned my hair twice, hoping that the drabness was due to color residue but no improvement. I reached out to eSalon for assistance on Monday of this week. I had previously been satisfied with eSalon's response times (1-2 days), but it has now been four days and I have heard nothing back other than the confirmation that my request had been received. I had hoped that eSalon would be a suitable option for me but it seems likely that I'll be going back to my local salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLOR WAS COMPLETELY OFFI have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out. I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that. On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |