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Custom Color Set
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66,934 Verified Client Reviews |
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Perfect color!Very satisfied 0 of 0 people found this review helpful. Did you? |
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I don’t knowIt goes to light at the roots . Very blonde notes& my hair is thin. Perphaps ash is wrong? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
love. great product.by my doing(not e salon), the first time around wasn't the exact result I hoped for... however it was handled Right Away(free of charge)and with a complimentary Goodbye Orange hair neutralizer(wich is AMAZING as well) added. Very pleased with the people / customer service and all of the products(the shampoo and conditioner is amazing as well!) Thank You!! 2 of 2 people found this review helpful. Did you? |
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Initial order of color plan!Great color and grey hair is fully covered! 1 of 1 people found this review helpful. Did you? |
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PerfectThis is just the colour I wanted - so many compliments from colleagues. 1 of 1 people found this review helpful. Did you? |
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Love itThe exact color I wanted. 0 of 0 people found this review helpful. Did you? |
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Severe reactionI had a severe reaction with your product. Ended up in A&E in the hospital because of swelling itching and rashes on my body. I was given steroids for 2 weeks. It was horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zunaira! We are so sorry to hear that you had a severe reaction that could have been caused by our hair dye. Please check your emails, we just got back to you to help you further. |
CanceledCanceled, yet still received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer ServiceMy order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error. (When my product arrived previously I was happy with it). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Great product, non existent customer careEverything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply. Very frustrating, colour is great but I’m thinking about cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |