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Custom Color Set
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66,866 Verified Client Reviews |
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New colorI’m finding it not light brown, I’m finding it very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SMELL!!When I open the bottle the smell of ammonia was breathtaking and I don't mean that in a positive way. The color while pretty, is very red for my coloring and I said that I was a medium blond. The biggest problem I have is the smell it was so overpowering that I had to open all the windows on the bottom half of my house. Due to my work schedule this is the 1st chance I've had to use this product and I have received 2 more. I don't think I'll be using them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorI like the convience of receiving on a schedule but the color seems dull and not much shine, maybe I need a color adjustment. Also seems a bit expensive will have to adjust my options and see how it goes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- Thank you for your feedback. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your needs further. |
Wrong colorThe color to cover regrowth was correct but they gave me another color for the older, previously colored hair and it was way too much red. Very disappointed since I did not want red. I wanted brown. I thought the bottle seemed like it had too much red. I am not sure if it was a combination of the wrong mix for the ends and maybe the wrong developing time. All the gray hairs were properly covered though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too red in sunshineI would like a color as close to the one I got but something that resembles auburn more rather than brassy red in the sun 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fantastic coverage-long lasting colorGoodbye box drugstore color! ESalon color is rich, long lasting, easy to use, and gentle to my hair. Very happy! 0 of 0 people found this review helpful. Did you? |
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ColorI love the color system. It’s so easy to use and they really perfect the blend when you give feedback. It’s the best st home coloring. It’s perfect color match and so easy to apply. 0 of 0 people found this review helpful. Did you? |
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I love my hair color!The custom color blended for me is the exact color that I had imagined for my hair. My gray is resistant to color so with adjustments it is working very well! And my hair is so much softer and more manageable! Thank you to the Customization staff for giving me beautiful hair! 0 of 0 people found this review helpful. Did you? |
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GREAT COLOR!I HAVE BEEN MORE THAN PLEASED WITH MY HAIR COLOR IN THE PAST, BUT NOW I'M READY FOR A DRASTIC CHANGE. COULD I GET AN E-MAIL WITH A RANGE OF THE COLORS YOU OFFER? IT WOULD BE GREATLY APPRECIATED!!!! THANKS SO MUCH! grace 0 of 0 people found this review helpful. Did you? |
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Loved it!This was myself first experience with esalon colors and I am very happy with it. I've asked for a few tweaks in color for my next order and added extras into my auto ship order, can't wait to get it and try it. Hands down aside from the color, the convenience of having my custom color land at my doorstep with my name on it tops why I love esalon. 0 of 0 people found this review helpful. Did you? |