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Custom Color Set
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66,772 Verified Client Reviews |
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Great at home color; Frustrating customer serviceI actually am impressed with this brand and company. You get a wonderful box with customized color and developer made especially for you. You also get stain guard and removal, shampoo and conditioner. They give you 2 pairs of gloves as well. The color came out nice and I bought the tings rinse as well. I do wish and think it be great to offer free shipping to those who join the plan. My biggest and only real complaint is that customer service seems terrible. I called and asked to adjust my color and add a second bottle but checked my profile and see that what was discussed was not reflected properly to my account. Now I have to call agin, FRUSTRATING. 0 of 0 people found this review helpful. Did you? |
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Need lighterI would like a lighter color. It’s still too dark. I’m going to use the lightner you sent me. I haven’t used it yet because I just colored my hair last week. 0 of 0 people found this review helpful. Did you? |
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Re: Hair colorI didn’t get the right hair color. My hair is back to super black, so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just okI have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
left my hair dirty and stickyThe first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
the color was good, but not very multifacetedThe color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I was not satisfied with my color. It was not light enough. II returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly to further discuss your refund request. |
White returns quicklyMy white is returning quickly and the white area become lighter then the rest of my hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awesome!!I couldn’t believe this came so beautifully packaged! There’s everything you could possibly need in this box, including Shampoo and conditioner. The directions are easy and clear. The color is beautiful! Rich with lots of definition! I won’t buy store color again. AND all for $10!!! I’m impressed!!!!!! No I don’t work for them. 0 of 0 people found this review helpful. Did you? |
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Love it!!Love the color and covered all the gray n lasted longer!! 0 of 0 people found this review helpful. Did you? |