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Custom Color Set
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66,772 Verified Client Reviews |
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Horrible turned my hair almost blackThey dont know what they're doing, and after the wrong color was sent they said, oh sorry. You have to get a color lifting process at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoraida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorI love love love the undertones, always makes my hair feel great after I color it. Really just beautiful color! 0 of 0 people found this review helpful. Did you? |
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I'm so glad I gave it a tryI must admit I was very skeptical trying this product. It definitely exceeded my expectations. This is the first time coloring my own hair that the ends actually matched the crown of my head. Now to see how long it lasts. I'm hoping the color remains this vibrant longer that store bought kits. If so, I'm sold on this for life. 0 of 0 people found this review helpful. Did you? |
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Nice staying powerBest color in years for coverage. 0 of 0 people found this review helpful. Did you? |
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I am an 8 year client of esalon and love it!In 2012 my schedule became too busy for salon appointments every 2 weeks and I needed a solution. I sent in my photos and have adjusted from time to time throughout the years but all in all it’s been a real timesaver and I get great results! 0 of 0 people found this review helpful. Did you? |
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You screwed up!First order was ok. A little more time than I usually take, and it was dark. I asked for my next order to be lighter, redder. PKG says dark blonde and mahogany. It is almost BLACK! I hate it, my husband hates it. Makes me look very old, and very pale. I'm sure you've seen women of a certain age dye their hair very dark/black and it looks like hell. Like an old vampire. Don't know how you got lighter and redder out of this mix, well I guess you didn't, huh??! Anyway looks like crap. What will you do to fix this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ResponseI've emailed about the color and never received a response. It makes me a little nervous to order again. I would love to give it another chance but not hearing back about the issues makes it hard 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out! Upon reviewing your account, we were unable to locate any color feedback or adjustment requests from you. We are always happy to work with you to adjust to better suit your needs. We will be reaching out shortly! Thanks for choosing eSalon! |
Did not workI tried this hair colour for the first time and it didn't work. I followed the steps closely and my hair looks exactly the same as it did before the colour. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I would have pickedI received a dark brown color the first time after saying I didn't want to go darker. The second shipment had a medium ash mahogany with red in it. I tried it and it didn't look great with my skin tone. I went to my hair stylist and had it adjusted. Nothing wrong with the product, but not a fan of someone picking my color online. It also smelled terribly strong compared to products I have used from Sally's or the salong. The WORST part is not being able to EASILY cancel an auto shipment and having to go to my paypal to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- Thank you for your feedback! We will be reaching out shortly via email to further discuss your color and account. We appreciate you reaching out! |
Wrong colorI ordered golden black and my roots turned black like expected, but the ends color was mixed more golden than black and now I have black roots and the rest brown. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDestinee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |