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Custom Color Set
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66,754 Verified Client Reviews |
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PleasedMy color came out great, only change I'd make is more prominent violet. 0 of 0 people found this review helpful. Did you? |
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Gray hairI tried the new formula I like the color but I still have Gray hair strands this could be due to washing it twice and I am confused on what you refer to as the roots and the ends so I put a little on the ends I want to put a clear gloss on it to help it not get so frizzy every time I get in humidity II notice you have a clear gloss but I believe it's cheaper in the store....still fighting the frizz and I would like to use the color all over 0 of 1 people found this review helpful. Did you? |
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I asked for lighter, when done, my hair was almost black again.The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Add more blondeI like the color but would like more blonde added 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are always happy to adjust based on your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots faded too quickly and were too red.Color of length of hair was perfect. Roots were too red and worsened as the days passed. Two weeks after applying color, too much gray is showing at the roots. I'll still try it further as the color is pretty and my hair is in good condition, but the lack of match and the lack of staying power were dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t stay in very long!This time my color treatment only lasted two weeks before the grays around my face were popping out everywhere! Not happy at all with this order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. There are no adjustments that can be made to prevent or change the rate of regrowth, however we will be reaching out shortly via email to further discuss your color. Thanks for reaching out! |
Could be betterIt did not color the gray around the temples as expected. The stain remover did not work on the shower walls nor my hands and the gloves were difficult to put on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Shampoo and conditionerI used this product for the first time. When I washed my hair and blowed dried it I feel like there is a residue almost like Vaseline in my hair. Not a big fan. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
eSalon is absolutely wonderful!I was paying $150 to get my hair cut and colored! Yikes! way too much and never was completely happy. eSalon has made the color of my dreams (younger days) and my husband has become my colorist! He is a great sport and I love the color of my hair now. Can't say enough good things about eSalon and how they have made me feel. Saving money and loving the product. 93 of 104 people found this review helpful. Did you? |
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I have never received so many complimentsI have never received so many compliments! In the past I have used only box color from the drugstore, however, since discovering this service I have been so happy! My last color has garnered me so many compliments that I am actually feeling better about myself as a result. 1 of 1 people found this review helpful. Did you? |