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Custom Color Set
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67,076 Verified Client Reviews |
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The color is way too brownEverything arrived nicely packaged and fast! But the color is not even close to the chart. It is more chestnut with copper highlights. I am so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair color turned out terribleI ordered what it was supposed to be medium blond with a few copper highlights in it and my hair turned out dark Auburn. Completely opposite of what I was looking for. And if a person compared it to the picture I picked out the color I picked out is like night and day. Completely completely different. I am completely dissatisfied with this I look terrible! I won't be getting this again! The people were really nice and answered all my questions in the beginning. But they have you go through and answer a bunch of questions so they can get an idea what you are looking for and have you pick out a color that you want. I went through all of that and ended up with something completely opposite of what I chose. I absolutely hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far too red for meFar too red for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the sameI had a great color the first time I ordered but the second time is way darker. Not the same. I’m FURIOUS. I want blonde hair, not light brown and this color has set me back in my hair color goals. I can’t bleach it because of prior damage and I don’t know what to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm very happy with itGreat coverage, perfect color, love the idea. 0 of 0 people found this review helpful. Did you? |
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Fooled The Hair SalonI wanted a solution that was going to look great and cover my fairy floss (aka gray hair) on top. This product did a really good job. I previously had highlights that were grown out in my hair and colorist sent two formulas: 1.) One for roots with more brown and 2.) One for the ends with less brown. This ensured that the bleached part didn't get too dark and made the color even all over. It's really held up well and I'm on my 9th week or so. I got my hair cut at a really high end salon where they are all Redken certified colorists. The girl who cut my hair loved the color and couldn't believe that I got it from an at home kit. From the packaging to the thought behind every detail, this is the way to go to get beautiful color without the salon pricing! This is my honest opinion and I was not compensated in any way to review this product. Give it a try! 0 of 0 people found this review helpful. Did you? |
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Love my hair colorThe colorist created this color first time and I really like my new color. Goes well with my skin tones and has the highlights I asked for. Thanks eSalon! 0 of 0 people found this review helpful. Did you? |
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Color is amazing!So easy to pull off, I panicked because as it processed it appeared to be getting super dark (it wasn't), I love the color it's not brassy at all and no hot roots this time around!!! I cant wait to try the tint rinse that I purchased :) I will definitely be using this color and doing it at home! 0 of 0 people found this review helpful. Did you? |
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Love my new colorI had them adjust my color to make it redder. This is exactly to color I wanted. I absolutely love it!!! 0 of 0 people found this review helpful. Did you? |
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Much too DarkThe first 2 months my color was much too dark brown and does not look good with my light complexion and green eyes. I'm almost afraid to try again. But I will give them one more try to get it right. I NEED MORE AUBURN!!!!!!!!!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |