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Custom Color Set
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66,736 Verified Client Reviews |
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Dark Blonde turned Dark Red-Brown - UGH!After detailing i hadnt colored my hair in many years but remembered i had alot of red tones resulting previously, the colorist made a special potion just for me. I wAs excited to try it and then horrified at the result. I sent her a pic to show her. Surely she can fix this. Oh no. She wants me to go buy color remover and pull all the color from my hair and send another pic before she will even ship out a replacement color. So im supposed to go to work with yellow hair from the removal? Oh no. I said give me a refund and cancel my membership if that is the customer service i receive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrszT- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was great... until I washed my hairColour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too RED!Too much red, had to tone it down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Dye didn’t color my gray hair well/didn’t order another oneWhen I used the dye it didn’t cover all my gray hair. The color is supposed to be dark brown with purple but I couldn’t see the purple at all. To add insult to injury, they send me another one that I didn’t order. I called to clarify. They told me to return it and they will refund me. Unfortunately, I still haven’t received my refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonette - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your most recent order, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor gray coverageWill not address my gray. This was my 2nd application. Doesn't penetrate the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that your colorist has reviewed your comments and made the necessary adjustments to better suit your needs. We have also credited your account with one complimentary hair color credit per our Satisfaction Guarantee. We look forward to your feedback. |
Wrong color.My color turned out way darker then I thought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. |
The Best One YetEverything in one box is awesome, especially when u have such a demanding schedule like myself. The auto ship is great as well. The reason for the 3 stars is because I was looking for a more burgundy purple color not so dark brown mahogany but I'm sure we can tweak it!! UPDATE: Order received In April is the closest to what I've wanted since I first started. My colorist had my ends bottle PERFECT in what I want, the roots bottle was still had more of an auburn red tint, this time I did my roots with Bottle 1 as instructed as always but actually saturated my hair from roots down to about 3 inches from the ends then I waited about 5 mins then applied Bottle 2 to all my hair except the roots, put my hair in a shower cap for 10 mins followed by putting water in the 2nd bottle as instructed, saturating my entire head then followed it by rinsing it with cold water. When I dried my hair my roots were redder while the rest of my hair was the EXACT color I have been trying to achieve since last summer!! I love eSalon for making it convenient for me to color my own hair without breaking the bank. I appreciate the efforts to adjust the color to give me exactly what I want!! SO if we can figure out how to get the roots to match my ends this will definitely change to 5+ stars 0 of 0 people found this review helpful. Did you? |
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New to thisIve never tried this before and was nervous about using it but its amazing. The colour was matched perfectly to what i wanted. The instructions were fab and i love it. Will be carrying on with this from now on. 0 of 0 people found this review helpful. Did you? |
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Perfect colorEsalon got my color perfect. Love the shampoo and conditioner, hair feels awesome! 0 of 0 people found this review helpful. Did you? |
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Great Product!!!I love the color! My scalp didn't burn and itch like store brands. I plan to keep using eSalon for as long as I can!!! 0 of 0 people found this review helpful. Did you? |