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Custom Color Set
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66,934 Verified Client Reviews |
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PERFECT Light Brown (Copper Golden)I loved the gold added in. It was a perfect soft color of light brown copper gold! 1 of 1 people found this review helpful. Did you? |
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Bad customer serviceThis is the 5th time I’ve had to adjust my color for no gray coverage and brassy roots. They say that you don’t pay for it if it’s wrong, but I’ve paid for every single one. Do not use them. They cannot get the color right! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't cover grayI have use this product four times now... The first set didn't cover the grays, and neither did this one.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - We’re sorry to hear that your hair color is not covering grays as expected. Your colorist is working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This is terrible!I received it n was so excited to receive it. I applied the color n waiting … rinsed it all out washed n conditioned it. Waited for it to dry a bit. The color took to my roots but not length of my hair! Geez I look ridiculous! Wish I never tried it! Now I have to figure out how to cancel this! What a waste of money n time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Lots of ComplimentsMy husband comments, month after month, how beautiful my hair color is. He says if he didn’t know better, he would think it’s natural. Maybe because it would be if I wasn’t 63 years old! My colorist does a fabulous job of mixing just the right tones to help me retain my youthful looking hair, which means a lot when everything else is aging too fast. Another benefit is it doesn’t burn my scalp like my professional colorist used to do. Overall, I am thrilled with eSalon and the products offered. Thank you! 18 of 18 people found this review helpful. Did you? |
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Pleasantly surprisedI have used my 2nd colour from e salon today I love it 8-45 I opted for the ammonia free permanent and it wasn't eye-watering like my usual go to dyes and the result has come out well. Also hair feels soft. I think it's worth the money as it all comes packaged nicely and is very well thought out with the number of gloves and stain guard etc. Very nice quality I can compare to a LOT of other brands 10 of 10 people found this review helpful. Did you? |
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Easier than expectedThis was my first time coloring my hair myself, and it was easier and less messy than I expected. 5 of 5 people found this review helpful. Did you? |
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ColourAmazing product 5 of 5 people found this review helpful. Did you? |
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Hair ColorNice color, but didn't even begin to cover the gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour way darker than advertisedI ordered a dark blonde colour and the colour after i had finished was more like a very dark brown, I'm really not happy as its at least 3-4 shades darker than my natural colour! I think the product quality is ok, my hair doesn't feel damaged so that's at least something. The instructions were easy to follow, my hair came out even but a shame it's a totally different colour than what I ordered. I would say order if you want to stay your current colour and just cover greys it will work great, but i wouldn't recommend ordering if you want to change your colour even if only 1 or 2 shades lighter, you might end up with something totally unexpected like i did 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |