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Custom Color Set
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66,866 Verified Client Reviews |
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Great color terrible smellNot only do I love the color but I have gotten so many compliments. However the amonia odor is do strong it actually made me gag. I have used other hair color before that did not have such a awful smell. Please I am sure you can remdy this situation. 0 of 0 people found this review helpful. Did you? |
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I love itThe color was beautiful even though I would wanted I little bit more red. My hair felt soft. What I didn't like was that it was to liquid I made a mess because I'm not used to color my hair myself. I would prefer a thick formula. 0 of 0 people found this review helpful. Did you? |
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Did not lastC olorvdid not stay 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs. |
burned scalpHate the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Damaged my endDamaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom. Color extremely dark compared to the pic of the color I ordered ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NO WEEKLY RETREAT!!??I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon! |
Not What I Asked ForI wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great product.Great product. 0 of 0 people found this review helpful. Did you? |
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Like this productAt my first used I like it because no strong smell and the colors can cover my gray hair pretty good. At my fourth time after change the color, I love my new color very much. 0 of 0 people found this review helpful. Did you? |