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Custom Color Set
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66,713 Verified Client Reviews |
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Terrible experienceThe first time I ordered my hair color, I followed their directions, when I went to wash out the dye, spots wouldn't come off leaving my scalp and hair sticky and dye coming off on my hands from me running my hands through it. I chalked it up as not scrubbing enough, I had long nails at the time and didn't want to break them. So, I jumped back into the shower with a scrub brush and scrubbed the shit outta my scalp. Didn't help. Over time as the dye faded and my hair grew, it worked itself out. The color turned out great and my hair was shiny and felt healthy so I ordered from them again. Dyed my hair yesterday, this time, my nails are short so I was able to scrub my scalp real good to get the dye out. As I'm relaxing I notice what happened last time, dye was stuck to my scalp and hair again, this time much worse. So jump in the shower and scrub with a brush and brought a comb with. Nothing. This stuff does not come off! I've been in the shower three times trying to scrub this hair dye out. I scrubbed so hard my scalp was bleeding. After doing this over an hour sobbing from hurt and frustration, I gave up. Never again with I put myself through this bullshit! I've never had this issue with box dye. I'll also fork out over 100 bucks going to an actual salon so I don't have to go through this again. I'm stuck with sticky nasty hair and my scalp hurts. Do not waste your time and sanity!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Don't care for the colorEasy to apply and easy instructions. But don't really like the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hate red!My hair turned strawberry! I hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nothing intense about itI was excited to try my new colour as I loved the idea of this. I am honestly so disappointed with the result. Intense copper i asked for is a boring Auburn. Nice shiny Auburn but there is not a hint of intense anything. In fact I get better results from a £4 or £5 box dye. Really hoped to be happy with this colour but unfortunately this will be the one and only purchase for me. I will upload my results to the pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Perfect!My new hair color is perfect. I am so happy with this product. Covered all the gray and refreshed my hair all over with a beautiful shine. High end and thoughtful packaging, easy instructions and great quality products - highly impressed. I have been coloring my hair for 20 years and this is by far the most quality product I have every used. I feel a huge sense of relief finding a hair color that finally works and does not damage my hair. I am in love! 65 of 71 people found this review helpful. Did you? |
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Really Great ColorIt was the very first time I have colored my own hair with anything other than the John Frieda Foam Color. I was very nervous and it took me several weeks to build up the nerve to try without the help of a friend. Other than making my bathroom look like it was designed by a toddler who loves polka dots, it was pretty easy and my hair color turned out great. I am receiving lots of compliments on it. 32 of 35 people found this review helpful. Did you? |
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So many compliments!The product is very easy to use and the color is beautiful. It looks totally natural and my hair looks and feels very soft and shiny even after 3 uses. Fading is minimal and still looks good. 0 of 0 people found this review helpful. Did you? |
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Love my color every timeAfter using these products for two years I am still so very pleased that my color is exactly how I want it. I want a very natural look, that’s exactly what I get time after time. If I happen to make changes it is usually very subtle and they are able to give me exactly what I asked for. 0 of 0 people found this review helpful. Did you? |
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Love it!The color was spot on to what I wanted!! My hair felt amazing after. I’m hooked! Thank you 0 of 0 people found this review helpful. Did you? |
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awesome!Excellent 0 of 0 people found this review helpful. Did you? |