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Custom Color Set
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66,934 Verified Client Reviews |
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not the right colorOn the plus side it washed out almost immediately. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs! |
Too redIt was too red. Was hoping for a light reddish blonde and not red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product consistency is too runny!It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing. The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version. Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It does lastOk but not different from 10 dollar dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon! |
ColorThe color is very dark—much darker than I thought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
great colourthis is my first time colouring my hair for about 15 years. needed to cover a lot of grey hair. cover for the grey is excellent only a few showing at the hairline, but that was more my fault than the product. great coverage on the rest of my hair. I have curly hair that does need a little more care and this product has not dried my hair at all. really good accessories - love the cape. overall - very impressed. 0 of 0 people found this review helpful. Did you? |
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Such beautiful colourI absolutely love it was gorgeous colour and box comes with many helpful tools will definitely order again 😄 0 of 0 people found this review helpful. Did you? |
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HappyVery happy with the color, it covers my gray hair more completely than the boxes color i had been purchasing and seems to last longer 0 of 0 people found this review helpful. Did you? |
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Gorgeous colorI just used my first eSalon kit and the color is amazing. This is much better than previous salon coloring. Love the deep rich color and shine. My hair not only looks good, but feels amazing. 0 of 0 people found this review helpful. Did you? |
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Easy to doCovers the grays great and easy to do! 0 of 0 people found this review helpful. Did you? |