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Custom Color Set
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66,713 Verified Client Reviews |
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Damaged my endDamaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom. Color extremely dark compared to the pic of the color I ordered ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NO WEEKLY RETREAT!!??I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon! |
Not What I Asked ForI wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great product.Great product. 0 of 0 people found this review helpful. Did you? |
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Like this productAt my first used I like it because no strong smell and the colors can cover my gray hair pretty good. At my fourth time after change the color, I love my new color very much. 0 of 0 people found this review helpful. Did you? |
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Thank youThanks so much for always working with me and waving my shipping fee making my purchase a lot more affordable 0 of 0 people found this review helpful. Did you? |
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Love the colorI love the color! It is easy to use and the color lasts. 0 of 0 people found this review helpful. Did you? |
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Deep Rich ColorI have subscribed to eSalon for just a few months, but the difference has been amazing. I now have the color I have always dreamed of having, as well as covering those pesky grays. Thank you so much eSalon! 0 of 0 people found this review helpful. Did you? |
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Beautiful, prismatic colorI was enamored with the kit and how easy it was to use. I loved that my custom color was a little different for my roots vs my previously colored hair - NO harsh lines completely well-blended color. I've had salons give me the root line - NOT this time! It's absolutely gorgeous, I am constantly complimented on the color. Perfect 10/10 job by my stylist. 0 of 0 people found this review helpful. Did you? |