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Custom Color Set
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66,713 Verified Client Reviews |
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Colour is completely wrongI normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now. Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown. Did the colourist misunderstand or something? Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over! The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere. So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing. I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this. Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand?? I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle. Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear. 0 of 0 people found this review helpful. Did you? |
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color very nice and this time i had wnough product .I have longer hair now and usually I run out of color. Thank you 0 of 0 people found this review helpful. Did you? |
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Results-greatAfter first application a change was made and new color is perfect 0 of 0 people found this review helpful. Did you? |
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Color good, service not so muchI liked the ease of the custom color. However when I tried to change the color and from permanent to Demi-permanent all requests for 6 months went ignored! 0 of 0 people found this review helpful. Did you? |
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Great color terrible smellNot only do I love the color but I have gotten so many compliments. However the amonia odor is do strong it actually made me gag. I have used other hair color before that did not have such a awful smell. Please I am sure you can remdy this situation. 0 of 0 people found this review helpful. Did you? |
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I love itThe color was beautiful even though I would wanted I little bit more red. My hair felt soft. What I didn't like was that it was to liquid I made a mess because I'm not used to color my hair myself. I would prefer a thick formula. 0 of 0 people found this review helpful. Did you? |
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Did not lastC olorvdid not stay 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs. |
burned scalpHate the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Damaged my endDamaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom. Color extremely dark compared to the pic of the color I ordered ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |