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Custom Color Set
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66,713 Verified Client Reviews |
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AmazingThe color was perfect, I was very skeptical about ordering color, but the product was perfect. 0 of 0 people found this review helpful. Did you? |
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Love itI love that they look at my pics and decide the best color its perfect. 0 of 0 people found this review helpful. Did you? |
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Please cancel all ordersEveryone was great but it was not for me , thanks 0 of 0 people found this review helpful. Did you? |
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Faded to orangeI tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color fadesI absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColorI changed my color last month and y'all sent the exact same color that I've had twice and I do not like that color and I've called you change it and it still doesn't get change so. I don't think I'll be ordering any more hair products from y'all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair feels disgustingThe dye is gross feeling, it took 40 minutes of washing to feel even slightly normal again. I had to put my hair in a ponytail because it feels heavy and dead. I color my hair at home every 4 - 6 weeks and have tried multiple brands- this is bar far the worst. While the color looks just fine, it is not worth the trouble of the leaky dyes and unfriendly packaging (not eco-conscious at all). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love it!Roots and ends actually are the same color for once!! Great all over coverage and I absolutely love this shade! Amazing. Love my color. I've been using since January and I love how they adjust the color month to month at my request and until its perfect!! Only took a couple minor adjustments to get exactly what I want!!! Love it! 0 of 0 people found this review helpful. Did you? |
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Lovely!I am loving my hair colour! Just doing roots now and the colour is lovely. Leaves my hair in really good condition too. Thank you e salon! 0 of 0 people found this review helpful. Did you? |
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Color is perfectI had then make my color brighter, it looks so natural and it is perfect!! 0 of 0 people found this review helpful. Did you? |