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Custom Color Set
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66,925 Verified Client Reviews |
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Fades, wrong color, burns hairI ordered ONE single order to try. Now I just got an auto ship of another color kit and a $38 charge! This is the worst color I have ever used. It is RED and I said COOL/ASH. It faded out from brown to blond & burned my hair! Awful. Then they sent me a second color even after I complained. I sent it back. They still charged me $26 for the one I sent back that I did not order! This is a very shady company. I have no idea how to get a refund or even to have them replace the terrible color with something better. Do not order from this place! 0 of 0 people found this review helpful. Did you? |
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fades easilyThe color fades easily after a week, is not hiding my grey hairs fully, after 3-4 times washing the color from the grey hair fades and I see my grey hairs again. I thought that I am not coloring correctly and tried the barber do the coloring and still no change. I would prefer going to salon to color my hair. I would like to stop the service and can't find the option under my portfolio. I have received the color set that was shipped to me last week but I am not going to use it. I wonder if i can ship it back, so it won't be wasted. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSainsansa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good productIt was easy to use and I love the result 5 of 5 people found this review helpful. Did you? |
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colorI really like E salon hair products. My hair must be changing its strength and stubborness. I need to have the entense color from now on. The last color I received didn't color well at all. I had to do something with 1 week. This is why i say my hair must be changing. lol. Keep up the good work, I try to let my friends and family know about your products. Not sure if they have ordered any, its ok. I don't need to know. Are there samples that I can get and give as stocking stuffers? Thank you. 0 of 0 people found this review helpful. Did you? |
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Pleased!I am very pleased with my color but I have a question. Since I am only doing my roots, what do I do with all the leftover solution? It’s such a waste. 0 of 0 people found this review helpful. Did you? |
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Very happy!I was really pleased with my colour; it got rid of my greys(mostly) and the gingery look my hair had! Was impressed with the free ends colour, it made quite a difference to my horrible ginger colour. I'm going to keep same colour for now and just do my roots to remove the grey growth. I highly recommend your products. Thanks😊 6 of 7 people found this review helpful. Did you? |
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Nice & EasyThe color of the dye & sun kissed highlighter are really worth trying. I’m not a professional but my hair looks like I had it done by a colorist. 4 of 5 people found this review helpful. Did you? |
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Love, Love, Love It!The ease of use and the quality of color is outstanding. The value is also important to me I used to spend so much at the salon - not now. 3 of 4 people found this review helpful. Did you? |
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Colour perfect, hair better condition.I was very pleased when I used the colour. It was just what I wanted. My hair was in better condition after I'd used the colour. Thank you. 1 of 4 people found this review helpful. Did you? |
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Not Satisfied - your product is not goodI am not satisfied! It’s not the colour, it’s eSalon product! There’s no colour on my hair after following your instructions! I need a refund! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |