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Custom Color Set
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67,132 Verified Client Reviews |
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My hair is darker now.I asked for cherry cola colour but the result turned out to be almost black even thought I followed the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Natural warm red.Took a few modifications with the colorist and now I have the perfect, natural red that I couldn't find in any store-bought brand. 1 of 1 people found this review helpful. Did you? |
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WowI love the new color adjustment Beautiful highlights Just amount of red and shine. 0 of 0 people found this review helpful. Did you? |
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Hair ColourAbsolutely love the colour of my hair from last order it is spot on so thankyou for listening to my instructions and getting the colour exactly as I want it. 0 of 0 people found this review helpful. Did you? |
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My colorI love my color. Just finished putting it in. Looks great 0 of 0 people found this review helpful. Did you? |
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GrayNo gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cost issue.I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. |
Best serviceI was very impressed with how easy these products are, to use. Covered stubborn grays and whites. Soft hair when complete. No drying of hair. ~ T.W 0 of 0 people found this review helpful. Did you? |
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mold or chunks inside liquidsi've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pamela, We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened. |
Still left with graysFollowed directions. One before was fine. This time it didn’t cover all grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |