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Custom Color Set
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66,713 Verified Client Reviews |
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BrilliantFirst time to use brilliant service and colour made my hair feel so soft and look longer 0 of 0 people found this review helpful. Did you? |
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E SalonExcellent Customer Service and product 0 of 0 people found this review helpful. Did you? |
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Perfect!Wow! I am so impressed with the personalized service from my colorist Jennifer B. I want to thank her for her patience and expertise in finding the perfect color for me! I explained my issue and you figured a way to solve it. The color came out perfectly and my hair looks and feels better than it ever did at the salon! I am so busy and being able to do it at home now with great results is a game-changer for me! I used the light set am loving the highlights. I really can't believe how easy it was! I may want to go a little blonder next time and am looking forward to hearing your thoughts about it! I am a very happy customer - thank you!! 0 of 0 people found this review helpful. Did you? |
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Great!Easy, quick and no hassle! 0 of 0 people found this review helpful. Did you? |
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Love the color’s depth.I love the color’s depth. It seems to penetrate deep into the hair stands; I like the way it covered my grays well; I love the packaging; how it comes with much more than enough so you don’t find yourself trying to stretch it. I love the packaging and how it contains everything I need. 0 of 0 people found this review helpful. Did you? |
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Color ChoiceI love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
still trying to find the right shadeThis is one of the best hair coloring products I have tried. The service is great. Even though I haven't found exactly the correct shade, I keep tweaking it with customer service to get it there. What makes it difficult is, I teach deep water aerobics so I am in the pool 4 times a week. I have a short, layered haircut and applying the solution is not as easy as seen in all your videos using gals with long hair. How about a video showing how to apply haircolor on short hair? 0 of 0 people found this review helpful. Did you? |
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Think your product is good but. . .I liked this product from the start. My hair was soft and silky after I colored it. It didn't work for me or there was not a clear communication about how I wanted it colored. It covered the gray, but The roots were always black and the lengths were a nice maroon red. I kept asking for it all to turn out the reddish color, but it never did. I tried to color my hair four times with the product, calling and talking to a consultant each time to see if we could adjust the root color. Now I have my daughter's wedding and I really want to have my hair all the same color. I will need to go to a salon (which I didn't want to do). Makes me sad that I couldn't make this work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorCompletely covered my gray. 0 of 0 people found this review helpful. Did you? |
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Decent color, fades quicklyI'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |