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Custom Color Set
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67,132 Verified Client Reviews |
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Just brilliantI love everything about this website. So easy to use and the product quality and colour is exactly what I wanted. And the personalisation is such a lovely touch. 0 of 0 people found this review helpful. Did you? |
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I thought I was supposed to get the color I asked forI was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Doesn't lastI have had grays showing after 3 weeks which is unacceptable. 0 of 0 people found this review helpful. Did you? |
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Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
shampoo and conditioneri love the both huge difference with the first use 0 of 0 people found this review helpful. Did you? |
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Very PleasedNew adjusted color is perfect. I am very pleased with esalon products. It is saving me a ton of money not going to the hairdressers every 4-6 weeks. 0 of 0 people found this review helpful. Did you? |
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Best Color so far....I asked to go a little lighter. I love the Color.....thanks so much. 0 of 0 people found this review helpful. Did you? |
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Wasn’t crazy about my color this time.I’ve been getting my hair colored there for almost a year now, and this is the first time I’ve noticed a lot of orange. For my next appointment I would like to review the color before application I would like it darker than this. Thank you 0 of 0 people found this review helpful. Did you? |
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Match that happenedeSalon Thank you I was having trouble finding a color closest to my natural color I turned to eSalon and they made it happen Thanks eSalon 0 of 0 people found this review helpful. Did you? |
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Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |