|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Great colourI really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIndia- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color not greatThe color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
TerribleI am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorMy Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
last colorI liked the color, but it is not covering my grey. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
You nailed it! Color is perfect!Thank you so much for taking time to perfect my color! I used it yesterday, and there is no brassiness, or red tints!! It's absolutely perfect! 1 of 1 people found this review helpful. Did you? |
|
Nice ProductsThis was everything you needed to get started. It was very easy to use. I love how everything is personalized. 1 of 1 people found this review helpful. Did you? |
|
Trying!Great product. Still trying to get color right. Colorist so cooperative. 1 of 1 people found this review helpful. Did you? |
|
Personal colourVery helpful colourist, ready with advice and suggestions to get the exact results you are aiming for. 0 of 0 people found this review helpful. Did you? |
|
Loved my COLOR!!!This is my 3rd time doing my own color. Made a bit of an adjustment and I LOVE the color. Getting many compliments and it’s getting easier to do my own hair!!! Best of all the modification to my color was HASSLE FREE.......thanks esalon!!!! 0 of 0 people found this review helpful. Did you? |