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Custom Color Set
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66,689 Verified Client Reviews |
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Colour dyeThe new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work on my hair.Did not work on my hair At all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedThe colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket! I found the whole E Salon experience unsatisfactory. BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wow!After using a top stylist for years I was so hesitant about doing this myself, but I took the chance and wow it was easier than I worked myself up over. Of course, my colorist was 99% responsible. I only take credit for following instructions in the video and my personal kit. She matched my current hair color to the tee. I am looking forward to trying highlights next. Thanks eSalon! 3 of 3 people found this review helpful. Did you? |
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Love it!Still waiting to use the highlight kit but love the base color. Thank you! Lisa Ball 0 of 0 people found this review helpful. Did you? |
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Dull & boringNot worth the money & not worth them stealing money out of my account after canceling my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJustice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not too impressedcame out really brassy and not like the picture at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t last a week!Simply put, color didn’t last a week! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWINGFOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Personal Hair ColorI have been with esalon for a couple of years. It has been a wonderful relationship. I use the custom hair color & highlights. I have changed my hair color 2 times, esalon colorist worked with me with the colorI wanted, I love it& have kept this color for a year,it is exactly what I want. I have gotten many compliments on my hair. I also use their shampoos & conditioners, color tint,mask. When they tell you how it is going to work,it does turn out they way they said it was. Last week went to get my haircut, the stylist was so impressed with the condition of my & the color.She was amazed when I told her it was esalon & I color & highlighted myself, she kept playing with my hair & she still didn’t believe I colored & highlighted myself. I love my hair. I will never go back to using box hair coloring from the store, if your scared try it once & you will see their products are top notch,,With there videos & written instructions make it very easy to follow.I am on auto ship,you pick how often you want the color & highlights. Try it you will LOVE IT,,❤️👍👌👏😍😎🥰❤️ 6 of 6 people found this review helpful. Did you? |