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Custom Color Set
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66,689 Verified Client Reviews |
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ShockedAfter coloring my hair with the esalons color I was totally shocked at the amazing results my girlfriend commented at once about how great my hair looked and how it looked like it had been done in the salon. 0 of 0 people found this review helpful. Did you? |
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My colorI really love my color, I'm amazed at how long it's lasting. I don't have a bunch of grey roots like I would with store bought color. 0 of 0 people found this review helpful. Did you? |
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Doing .....Color seems to be holding its own considering the summer sun. If any adjustments need to be made it will be AFTER September. But for now so far so good 0 of 0 people found this review helpful. Did you? |
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Extremely dry, brassyI’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle. 7 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsChrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
grey hairi HAVE VERY FEW GREY HAIR AND THE PRODUCT DID NOT COVER THEM AT ALL. WANT TO CANCEL SUBSCRIPTION 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible grey coverageOn my last two orders the colour has been so disappointing the root coverage was terrible I go for dark brown but it turned out orange... so much so I’ve cancelled future orders... VERY DISAPPOINTED 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A little disappointedI thought it would be more red. I have very thin hair and it didn't do well with the darker hair underneath. It started washing out in just a few weeks. I had streaks of gray. but even though I was disappointed in the color, ( I wanted a light red, sorta strawberry blonde ) everyone said it looked nice. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAthena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good grey coverGood grey cover but still not as dark as I would like a lot lighter than the first colour I received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fantastic Customer ServiceNot realising I was on autoship, I had to call Customer Service in London, England to stop the shipment and to refund the money that had already been taken. The person I spoke with was Lovely!! He was extremely efficient and polite, a real pleasure to speak to. I would recommend this company just based on their customer service, however, I have to give my colorist excellent rating also. She made a change to my order that was better than what I could do alone. She matched my natural hair color perfectly. I wholeheartedly recommend eSalon. 0 of 0 people found this review helpful. Did you? |
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New to dyeing?I've never dyed my hair before but the grey's have finally got the better of me. E salon were really helpful in the beginning when helping me choose the colour I wanted that most match my hair, and send clear instructions to make it as simple as possible to use. 0 of 0 people found this review helpful. Did you? |