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Custom Color Set
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66,655 Verified Client Reviews |
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Doesn't lastI have had grays showing after 3 weeks which is unacceptable. 0 of 0 people found this review helpful. Did you? |
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Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
shampoo and conditioneri love the both huge difference with the first use 0 of 0 people found this review helpful. Did you? |
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Very PleasedNew adjusted color is perfect. I am very pleased with esalon products. It is saving me a ton of money not going to the hairdressers every 4-6 weeks. 0 of 0 people found this review helpful. Did you? |
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Best Color so far....I asked to go a little lighter. I love the Color.....thanks so much. 0 of 0 people found this review helpful. Did you? |
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Wasn’t crazy about my color this time.I’ve been getting my hair colored there for almost a year now, and this is the first time I’ve noticed a lot of orange. For my next appointment I would like to review the color before application I would like it darker than this. Thank you 0 of 0 people found this review helpful. Did you? |
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Match that happenedeSalon Thank you I was having trouble finding a color closest to my natural color I turned to eSalon and they made it happen Thanks eSalon 0 of 0 people found this review helpful. Did you? |
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Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |
UnpleasantThe color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |