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Custom Color Set
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66,655 Verified Client Reviews |
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Not the color I wantedThis is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker. 4 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Resistant grayI absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair 2 different colorsI got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not receive productI did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
From gray to a great blondeEasy and shiny and healthy looking, tried going gray and disliked it. I reached out to eSalon as I have for years and ordered a color and sent photo and my color specialist mixed the a beautiful color. Where I had gray looks like I have highlights. Thank You eSalon and my color pro 👏🤩🌹💌 0 of 0 people found this review helpful. Did you? |
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Adjusted colorAbsolutely gorgeous. Nailed it 0 of 0 people found this review helpful. Did you? |
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Just brilliantI love everything about this website. So easy to use and the product quality and colour is exactly what I wanted. And the personalisation is such a lovely touch. 0 of 0 people found this review helpful. Did you? |
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I thought I was supposed to get the color I asked forI was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Doesn't lastI have had grays showing after 3 weeks which is unacceptable. 0 of 0 people found this review helpful. Did you? |
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Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |