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Custom Color Set
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66,637 Verified Client Reviews |
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I am very satisfiedIt turned out really good. I called customer service with a question and she answered it right away. I am very satisfied. 0 of 0 people found this review helpful. Did you? |
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Exact shade I wantedI tweaked my original color by sending a written explanation and reference pic to my colorist. The color was spot on for what I was looking for. I use the tint rinse between dyes and my color keeps very well. 0 of 0 people found this review helpful. Did you? |
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Absolutely perfect!!Love, love, love the color !! Got help picking it out and it was perfect!! 0 of 0 people found this review helpful. Did you? |
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Very nice qualityThe color has a better look than what I was using. I am trying to go from darkest brown that looks black to a dark brown or brown black. Another words, a shade down. My gray is beginning to pop through but in the regrowth only. Usually anything other than almost black fades and the gray is revealed. This color has stayed where I put it. In certain lights I do see my roots are brown. I will have to hang in there while I am 2 toned. 9 of 10 people found this review helpful. Did you? |
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Colour initially too dark, then washed out very quickly.My custom colour turned out a very artificial looking dark brunette with red tones, it was meant to be a 'natural golden dark brown' - the golden tones that I did see were through any white hair that I have, these came out much lighter than the rest of my hair - so they looked like highlights amongst the rest of my hair which was very dark. It washed out extremely quickly - within three washes with gentle shampoo it had faded significantly. I contacted customer services about the issues I was having, and they did offer to send the next colour free of charge - but since it washed out so quickly I decided not to continue. They didn't offer a refund of the original colour. 137 of 160 people found this review helpful. Did you? |
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Response From Our ExpertsTamsin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots haven’t changed!I stayed much longer than the time process. My roots remained the same color as before the application. I wanted something lighter but it didn’t work 0 of 0 people found this review helpful. Did you? |
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Better than expectedI was very pleased with how vibrant my color turned out. Unfortunately it has faded quite a bit. About the same if not more so than the store bought kind 0 of 0 people found this review helpful. Did you? |
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The Color is to darkAfter I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/ 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHelene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
too darkcolor is to dark and alittle too green ashy instead of violet. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Doesn’t cover greys as promisedHair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |