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Custom Color Set
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66,655 Verified Client Reviews |
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Again, Too DarkAgain, Too Dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
StripeyI sent an email concerning my color last time and no one has responded. I have a stripe where the color has faded. I’m wondering if they can use a 10 developer instead of 20 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephani - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulThe color was not right and did not cover the grays sadly disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color DesiredI tried a couple of time to get my color the color I would like it to be and it never got to that. I have canceled my participation in eSalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is okay; could be betterThe color on the main part of my hair (not the roots) is too dark. This is the first time I've been provided a color for this area. The final result is darker than my natural color. The color of my roots seems fine. I realize this could be partly due to how long it takes me to apply all the color because my hair is curly and down to the middle of my back. Still, I think the color for the main part of my hair should be lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Root color way too darkThe root color is far too dark and the end color does not match 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best Purchase EVER!OMGosh!! Was not really sure about ordering hair color online...I am SO glad I took the chance!!! Super-cute box delivered to my door first off. Second, Everything, and I mean everything was very easy to understand and follow. I have been coloring my hair on/off for about 33 year. I have used some products that claim this that or the other but didn't quite measure up or left my hair really badly damaged. The eSalon color was exactly the shade I expected. The process was easy. And my hair felt soft and silky afterwards!!! Plus, lots of compliments on it at work!!! Will be continuing to use this product!!! 7 of 8 people found this review helpful. Did you? |
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I love my color!!I started coloring my hair at age 38, (60 now) and I am auburn with very long hair. I didn't have the patience or the money to spend at a salon. So over the years I have purchased every hair color and I learned how to mix colors to try to get the auburn that looked natural and then had to adjust colors a little for winter and summer. It was always a challenge to get what I want, so when eSalon came along I was excited to try it, now I count on it and love my color and the consistency in which I get my system. And it always exciting to see all of the new items that come along to keep my color the way I want it.. Thank you!! 2 of 3 people found this review helpful. Did you? |
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Great product and serviceI have recommended this to so many of my friends custom colour at home why not 0 of 0 people found this review helpful. Did you? |
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Thanks for the fixThank you so much for listening to why I wanted to adjust and changing it for me. Much happier now! 0 of 0 people found this review helpful. Did you? |