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Custom Color Set
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66,934 Verified Client Reviews |
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Not the Intended ShadeI picked my new color off of the chart opting for the Darkest Brown in hopes to just had a little red/copper to my color however with how much it lightened it’s as if I select the Dark Brown in the same red/copper tone. Definitely lightened way more than I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BewareThis company takes money out of your account after buying only one colour and after telling them I only want to try one colour 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLinda P. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEST COLOUR I HAVE EVER HADI chose the Soft Black (intense pearl) and used it a couple of weeks ago. I will always use E-salon from now on, the colour is absolutely perfect and the softness of my hair is immense, its never been in this condition after colouring for so long Because my hair is fine, it gets greasy quickly and so needs washing everyday. the colour has not faded or anything, its still beautiful and silky soft like its only just been coloured and had an expensive treatment at a hair salon. Cannot recommend E-salon highly enough 8 of 9 people found this review helpful. Did you? |
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Perfect Color EVERYTIME!I have been using eSalon for years. Each time the color is exactly the same as before. There are no color lines when I cover my gray, and often get compliments on the natural color of my hair. I love using eSalon! 5 of 6 people found this review helpful. Did you? |
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PerfectEverything I need :) 4 of 7 people found this review helpful. Did you? |
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Not correctI have virgin hair, 25% grey but it seemed the old info from my order over 2 years ago was used. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
So SLOW!!!!Shipping takes FOREVER! They will ship faster IF you PAY additional $5, and it isn’t that much faster. I tried it. That is crazy and too expensive for what should be much better customer service. You want to KEEP customers? Ship within 24 hours! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg - We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. |
Color was much darker then I was expectingEasy to use and great instructions but not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
The colour was lovely but not what I wanted or expectedThe colour was nice, and on any other day I would have loved it but it is so much darker than I wanted and not how I described I wanted it, Judging from the colour chart provided. Which was a shame as I had my heart set on that colour. Also the amonia was so strong I had to walk out of my bath room 4 times during the application because it was making my eyes water. Overall, product was ok. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Luisa! We are so sorry to hear that your hair color was darker than expected, and also for any inconvenient with the smell. Please check your emails, we just got back to you to help you further. |
Best hair dye everI love the fact that it doesn’t have a strong smell, and no ammonia. The results were beyond expectations. I never thought that I will get such amazing results. 8 of 9 people found this review helpful. Did you? |