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Custom Color Set
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66,591 Verified Client Reviews |
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Not happyI was upset with the color. I wanted to see the red more in ny hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left horrible waxy residue!Unfortunately it ended up turning out a waayyy darker shade of brown than I was expecting, and despite shampooing/conditioning/rinsing very thoroughly til the water ran clear, my hair had this weird waxy texture that lasted for over 3 days - even after getting a haircut and professionally shampooed in a salon. Very disappointed in how this turned out, I was hoping it would be an improvement from my first order. I don’t know what went wrong, I followed the instructions exactly. I requested a refund because eSalon states "If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items." Unfortunately what I didn't know is that they only issue a CREDIT refund to use on other items in their store. You can't actually get your money refunded. Really upset by this, as I don't want to risk getting other products and having my hair damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BlahThe color was supposed to cover the new growth/grey in my natural dirty/dark blonde color but turned it to a copperish-brownish color. The previously-highlighted portion went a darkish blonde color as expected but with a green tinge. If I counteract the red with a purple shampoo it will mess up the greenish ends. If I counteract the green with the ketchup trick it will make the red roots worse. Won't be doing this again and will tolerate it until it hopefully washes out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI need my hair a little more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - Thank you for your feedback. Your colorist will make adjustments to your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Beautiful ProductWhat a beautiful product. I am absolutely blown away by it. My hair looks stunning. All I can say is WOW!! 0 of 0 people found this review helpful. Did you? |
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Very Easy at Home Hair!I am loving this product. It's much more affordable than a regular salon, even if you got a haircut after using eSalon still a good deal. I had issues coloring it only because I'm a tad clumsy and it was hard to see different parts of my hair but I think I did okay. I'm sure with practice I'll get better. Colorist is very helpful as well. :) 0 of 0 people found this review helpful. Did you? |
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Love itTy for creating a new colour and making me happy. I love this colour! This is a great product. It comes with everything you need and is in a new package with easy to follow instructions. It is great to pick your colour from your site and that someone reviews your colour choice. Shipping is fast and it always arrives early. 0 of 0 people found this review helpful. Did you? |
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Happy CustomerI very much enjoyed the beautiful color that eSalon created just for me. It was perfect me and covering my gray that in my opinion I am just to young to have yet at heart. 0 of 0 people found this review helpful. Did you? |
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Colors and conditionsMy hair isn’t as dry using this color and the gray coverage is wonderful! 0 of 0 people found this review helpful. Did you? |
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Love itSo pretty & soft, also love the color. Quick delivery. Will ordered again 0 of 0 people found this review helpful. Did you? |