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Custom Color Set
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66,637 Verified Client Reviews |
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Complete setI really liked that I had everything I needed. Specially appreciated having gloves that fit properly while I colored. 0 of 0 people found this review helpful. Did you? |
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Covered the GreyIt actually covers the grey and stays covered longer. It comes with everything you need including your own personal instructions. If you don't like the color they'll ajust it til your happy. 0 of 0 people found this review helpful. Did you? |
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Great colorI just love my color and love that no one has the same color 0 of 0 people found this review helpful. Did you? |
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SplotchyI have been going to a salon for years getting my hair colored, I had a friend (who’s a licensed cosmetologist) help me with my color. Show me how to do it at home since she’s moving. The smell was unlike any other hair color. It made me tear up constantly it was so strong and foul smelling. And after following the directions after I blow dried my hair was splotchy and the roots were not colored at all. My color my hair black, so it’s super easy to see the roots that were not colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Natural look great shineWith naturally curly hair it’s often very hard to get a shiny rich natural look - not anymore love this product 😊 0 of 0 people found this review helpful. Did you? |
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colour changeI wasn't happy with the grey coverage with my first order. My team made a suggestion and added an extra colour step at no charge. I love the slightly darker colour and the grey coverage was better. It lasted longer than the colour from my last salon trip. This is a great idea. 0 of 0 people found this review helpful. Did you? |
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Not what I wanted at allWaste of time and money. The color sent made my hair darker instead of lighter no coper tones came out at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSierra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Canceling membershipI wrote to customer service asking for advice on getting my roots to match my too dark ends. I got an auto reply that the colorist would contact me but never heard from them. Switching back to either salon or drug store home coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Two-tones.So I tried esalon for the first time & am not overjoyed with the results. The color for my roots is a totally different color from the rest. The 2nd color is a bright red but the 1st (roots) is more of a brown. So, my overall color is Two-tone. So, let's just say I'm less than 100% happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair lossI've been using this product for years and I'm now convinced that it's the root to my damaged hair and hair loss. My hair is literally falling out in chunks from the damage. I loved the ease in ordering and my color but I am no longer going to be a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliene - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |