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Custom Color Set
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66,591 Verified Client Reviews |
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Perfect colorI was hesitant at first. I finally tried it and I love the color. Thank you. 0 of 0 people found this review helpful. Did you? |
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Shiny HairColor results were very good, my hair was shiny as I'd hoped. Product had a pleasant smell with no residue odor as with other store bought products. The only issue I had was that the color was somewhat darker than I expected, looked almost black; however, in all fairness, I did not discuss with my colorist. 0 of 0 people found this review helpful. Did you? |
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Fantastic customer serviceThe first colour was sadly far darker than what I expected, I emailed the company and they recommended some products to remove the colour, I did and then sent them pictures, I received a phone call from a colourist asking specifically what my goals were and was sent not 1 but 2 bottles of dye completely free, and I love my colour now! They handled my complaint so well and that can not be faulted. Would deffo recommend sending a picture of your hair so they know exactly what they’re working with. 0 of 0 people found this review helpful. Did you? |
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color turned redgot some alergies in the back of my head and the color turned to be more redish and did not cover the grays very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery. |
Greys are still lightMy greys are very light and it doesn't look good. That was my concern to cover from the beginning. The color is darker on the other hair as they were before. But the roots are much lighter. l left the color on the roots the longest as per suggestion. Please check and advice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabohi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was too darkI ordered a dark blonde, but ended up being a medium brown on my hair. Not happy 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Sad results ☹️☹️☹️I love the way all the items are boxed with full on instructions ,but my results were not what I expected.. my hair was a red copper and I just wanted to make it a more rich red copper and it turned out dark brown wen my results were supposed to be a medium brown copper golden . I’m so bummed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArtemiza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Won’t be purchasing againI ordered this dye to specifically make my hair less orange/bronzed and it did the exact opposite. I even put in the specific instructions that that was my goal. I am highly disappointed and will now have to go to a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCameron - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Won’t wash out.Been using this product since April. In the last couple orders it feel like I haven’t been able to get it out of my hair! It looks super greasy and feels gross. I have been dying my own hair for 10+ years and have never had this issue before. Once I finally get it out the color is good which is why I give it three stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
best at home color kit ever!!!this product has surpassed my expectations for home hair color kits, love the color exactly what i wanted, does great job at gray coverage super afforadable 0 of 0 people found this review helpful. Did you? |