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Custom Color Set
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66,566 Verified Client Reviews |
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Not the color I wantThe product itself is great. Wipes to remove dye on skin works great, didn't dry out my hair, didn't have any toxic smell, easy to follow instructions, and plenty of product to cover my long hair with excess still left for the final rinse (my hair is 1/2 way down my back). However, the color I want just does not seem possible with their formulas. I keep getting dark brown, when I want there to be noticeable purple in my hair. I've tried several alterations to the formula with none producing satisfactory results, which is a shame. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLIsa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very easyThought that the color would be lighter like the picture. Its dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color is not what I expected.Please cancel all future shipments. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLecia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis colour seemed darker and duller than the last time. I was not happy with the result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color sucksNo where near the right color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The Dye is good. Just not for meThe color holds and covers the greys very well. However, I just cant seem to get the color right. I Just can't get the shade that I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the shine. But way too brassyLoved the shine. But the color was way too brassy be and first red on the ends. I know it will fade so I'm ok with it for now. Good thing I can pull off almost anything crazy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
WowMy personalized colour was excellent. The shine was amazing and colour was perfect. Love this product! 0 of 0 people found this review helpful. Did you? |
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Custom color - I love it!I'm so happy with the color combination!! I've been more own chemist for years, mixing three colors together, even different brands, to get my color - it's been exhausting. I'm so happy now as everything is simple and auto-shipped to me. I really appreciate the expert support and color analysis of your team who helped me. 0 of 0 people found this review helpful. Did you? |
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FABULOUSThe color matched mine (darkest brown) perfectly! The application was way easier than I thought (watch the videos or it'll be a hot mess), and the rando gray hairs are no longer! It's exactly my hair color without the annoying grays. Plus, the shampoo and conditioner smelled lovely. So excited that I can do this at home and it doesn't look like I did it at home. I'll definitely use it again. Thanks eSalon! 0 of 0 people found this review helpful. Did you? |