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Custom Color Set
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66,591 Verified Client Reviews |
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To long of a shipping process and wrong color.I waited so long for this to get here I think it took 5 or 6 weeks to here and by the it got here I had already colored my hair. I had to wait a month but I got sick so it was delayed again. So I finally tried it and I was so disappointed.There was no no light copper that I wanted. I sent a photo of my hair clearly showing the color that I wanted and picked it out of you color chart and even told you to make a little redder. I texted you he informed you what had happen and all you said was I'll send you a free shipment of it. I stated that I didn't want it because it was the wrong color only for them to come back with the same answer. I asked to talk to a supervisor and they said someone would be calling me soon. I never heard from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Susan, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!My area had a snow storm and my package was lost. Esalon dealt with it so quickly and kindly! I have stubborn white and this covered and blended so well and my hair is so shiny and soft. I can't recommend esalon enough! 2 of 2 people found this review helpful. Did you? |
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Perfection 👌After a few adjustments with my stylist, the color I got this month was exactly what I wanted. Its vibrant, shiny, and feels super soft. It feels good to be able to pamper myself at home for such a low price. 2 of 2 people found this review helpful. Did you? |
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Love the colorIt was just what I wanted. Covered the gray. Hope it last. 1 of 1 people found this review helpful. Did you? |
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Loved this!This saved me $200 trip to the salon! Easy, Loved the result so far (1 week, 2 washes). 0 of 0 people found this review helpful. Did you? |
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EasyI was a bit leery about coloring my own hair, but it was quite easy! Only suggestion I have is to have mirrors to really see what' going on in the back! 0 of 0 people found this review helpful. Did you? |
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ColorThis color turned my hair orange and brassy,definitely not what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Absolutely perfect.This color was the CLOSEST I have ever seen to my natural hair color (before it went grey!) The shine, the grey coverage, everything was perfect. My colorist nailed it after I sent a photo of what I wanted. I swear no salon can get this color red right. Thank you. 8 of 11 people found this review helpful. Did you? |
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Wrong shadeI have been buying this for years but this time the colour is completely wrong, it's bright red!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rita! I'm so sorry to hear your color was wrong this time. Please check your emails, we got back to you to help you. |
Color fades fast over graysI gave this a fare try with 4 uses, and found that it fades faster than the store box color I use. It's not worth the money to me. Also, I cancel my subscription over the phone with CS the day I received the next months box and got a refund. Then I end up getting another box this last month that I didnt want! Turns out they didn't cancel my subscription like I requested! So, I went online into my account and cancel it this time myself! I'm going to be extremely mad if I receive another box of this junk hair dye again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We've gone ahead and added a free reformulation to your account. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |