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Custom Color Set
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66,566 Verified Client Reviews |
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My hair is left orange and brassyI have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the color but...I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Very natural and non-damaging highlightsThis has to be the the easiest highlighting set ever. Was so impressed with how natural the highlights looks. Definitely want to use this again to brighten up my hair 0 of 0 people found this review helpful. Did you? |
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GreatFirst time with ESalon. Colour seems to last longer and looks good. Instructions were easy to follow. 0 of 0 people found this review helpful. Did you? |
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Custom colorI love my color, the way my hair felt after coloring it and that my colorist called me, prior to mixing my custom color to discuss the specifics! 0 of 0 people found this review helpful. Did you? |
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Great colorI loved the color that was made for me. It was easy to use and the directions were great! My husband put my color on and is excited to be saving hundreds of dollars every month!! 0 of 0 people found this review helpful. Did you? |
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Re-Mix is Perfect!Just got around to re-coloring from the shipment of 2 months ago. Color is perfect! Great job! I will contact you to restart after I use the Color Set from August 29. Thanks 0 of 0 people found this review helpful. Did you? |
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LOVE MY COLOR.I just colored my hair with my new custom color and I love it, the light brown is perfect. I got the first compliment from my husband of 59 years, he likes it. Thank you. 0 of 0 people found this review helpful. Did you? |
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Just perfect. Love the multi dimensional tones.Exactly what I wanted. Thank you very much to the person that made it. I particularly liked the multi dimensional tones for the ends. The shampoo and conditioner smells fabulous. Many thanks. 0 of 0 people found this review helpful. Did you? |
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PerfectI was nervous at first but I followed the step by step instructions and the color was perfect, it didn’t irritate my sensitive skin and it covered my grey hair, I will not be spending so much money at the salon anymore 👍 0 of 0 people found this review helpful. Did you? |