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Custom Color Set
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66,713 Verified Client Reviews |
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I like it; but wanted it lighter.I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great productI do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Left my hair feeling extremely dryI was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh. Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color. 0 of 0 people found this review helpful. Did you? |
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Was not happyThe color was not what I asked for it came out horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
two strikes, you're outLook, I get the concept, I really do. Custom color? Yes please! The idea is terrific, the execution, not so much. My story: I went for this on a whim, even though I had a brand I was really happy with, and the first time through, the color was GORGEOUS. Second time, I asked for slightly richer brown. Instead, the dye turned my hair black. Alarmed, but understanding--hey, sometimes it happens--I requested to go back to my original, redder color. Checked the order, looked like they did indeed send the original mix. Then the dye turned my hair black again. So now I'm stuck AGAIN fixing the problem that their dye caused--and with very little logic, since the same mix should not have caused beautiful red hair the first time and BLACK hair the second. Complete lack of quality control. I'm cancelling immediately. Dying your hair doesn't have to be this much of a gamble. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DullHi there, I colored my hair according to the instructions but I did forget to wrap my hair, sorry, I don't like the color maybe I am just used to my brighter tone with a little more refresh to the color but this is way too dull it is not shinny at all. It's soft but the color is not what I expected and it did not cover the grey very well. It could be too that I just take too much medications, I take quite a few,at least 10 different ones.I thinkI will cancel my account with esalon as of today 9-17-2019 Thank you for allowing me to try you product, maybe when I can get off of most of my meds I can be allowed to rejoin. Thank you again Rhonda Sheets 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color mixmy hair stylist said not to use the product you mixed for me on my hair, because ash does not go with brown & copper. I do not want to get another shipment of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the color you received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
tint rinse and colorVery happy with the results 0 of 0 people found this review helpful. Did you? |
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Best color yet!I love, love, love this color. It's perfect! Just the right amount of red in it. So happy I found Esalon!!! Thank you 0 of 0 people found this review helpful. Did you? |
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No fading!!!!Yes, my roots are beginning to appear, but my color is still true!1 And no brassiness!! I have been so pleased. Am not going to have to color as often, and my hair looks and feels so healthy. Had breast cancer 3 years ago and the treatments left my hair in a mess. This has been such a blessing!!! Thanks eSalon!!! 0 of 0 people found this review helpful. Did you? |