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Custom Color Set
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66,637 Verified Client Reviews |
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PerfectAfter a few adjustments it’s absolutely perfect. Love love love the color. Thankyou 0 of 0 people found this review helpful. Did you? |
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Love my ColorThis is my first color and I love it!! Went with Dark blonde natural copper and it looks so natural. Couldn't be happier.Couldnt ever achieve this color with boxed color. Thank you Esalon 0 of 0 people found this review helpful. Did you? |
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Custom Color SetHad a little problems with the 1st order, but got it pretty exact on the 2nd. Anna is the BEST. 0 of 0 people found this review helpful. Did you? |
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DisappointedIt didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meProduct made my hair fall out. Emailed and called to cancel and they keep sending it to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
The Fumes!I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color was WAY DARKER than I expectedI expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Want to change my color I want more of a warmer red toneHello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Love it!!The custom color designed for me is Perfect!! Easy Application! Thanks!! 0 of 0 people found this review helpful. Did you? |
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Love thisGreat color 0 of 0 people found this review helpful. Did you? |