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Custom Color Set
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66,591 Verified Client Reviews |
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colorI still want to go lighter,liking the color as it fades 0 of 0 people found this review helpful. Did you? |
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Color match perfectlyDoes not give enough gray coverage 0 of 0 people found this review helpful. Did you? |
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UnbelievableI cannot believe the lushness and depth of my hair color. I have not been able to get this perfect a match to my roots and natural hair color even in a salon. I have told everyone I know about this. I used to spend hundreds of dollars on one salon visit. Never. Again. 0 of 0 people found this review helpful. Did you? |
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Didn't cover grey :(Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage) I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour was not as expectedI ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very unhappyI haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn’t satisfy 😒Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Sticky and greasyThe color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dry Hairthese past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Amazing hair color!Love the custom hair colors and I am so impressed! The color is gorgeous and I love the different shades in my hair color. Also it didn’t fade out and look ugly. I’m so excited to get my new hair color 0 of 0 people found this review helpful. Did you? |