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Custom Color Set
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66,615 Verified Client Reviews |
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love itwould like a little more red 0 of 0 people found this review helpful. Did you? |
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My Esalon ExperienceI ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. |
Real concern, NO REDReal concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair starting falling offMy hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This is my first time to color my own hair!This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Best Hair Color & Outstanding Customer Service!!I love this hair color! It is great you have control of the color every order by simply going online and adjusting your color and you have customer service to message if you have questions or need advice. This is my 6th order and I am so glad I switched to eSalon for coloring instead of drug store brands for $7.00 that killed my hair. I also lost my job recently and eSalon helped me get my color so I could look my best on my interviews to find a new job!!! I love love love eSalon! 0 of 0 people found this review helpful. Did you? |
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Good colourLike this colour 0 of 0 people found this review helpful. Did you? |
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Color is consistant.In the past, I've ended up with either too light, or too dark...maybe the store was out of my color, but I like the consistency I get with eSalon. My thick coarse hair hasn't turned brassy orange even with the beating of summer swimming, tho I take procautions to protect it. My color held up well with eSalon! 0 of 0 people found this review helpful. Did you? |
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went better than expectedmy hair was previously colored but before it was very dark brown & i experimented with different colors and then ended up with blonde with new growth and it ended up very pretty. it was a medium brown color and very pretty 0 of 0 people found this review helpful. Did you? |
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ExcellentGreat color, my hair is healthy and easy to manage. Personal communication with colorist was helpful. 0 of 0 people found this review helpful. Did you? |