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Custom Color Set
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66,655 Verified Client Reviews |
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Not the colour I ordered, hair feel like straw, colour fades quicklyI asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color was wonderfulThe color was wonderful for updating my roots. It looked very natural and realistic, like I could have been born with this color. The instructions that came with it, were easy to understand and were of great help to me when applying the color. 0 of 0 people found this review helpful. Did you? |
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Perfect colorI’ve never been able to get this color anywhere else for so cheap. Love it! 0 of 0 people found this review helpful. Did you? |
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Exactly what I wanted!It was exactly what I wanted! The vibrancy was perfect! I love it!! 0 of 0 people found this review helpful. Did you? |
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Custom color set reviewI loved working with E-Salon! It was a lot of fun sending in the assessment to find the right color for me and getting the kit in the mail. The kit is put together really well; organized and very user friendly and the color turned out perfectly- just what I wanted. I look forward to getting my next one. 0 of 0 people found this review helpful. Did you? |
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PerfectIs better than store bought and more dependable than hairdresser. Hair is healthy and color (after initial adjustments) is beautiful. 0 of 0 people found this review helpful. Did you? |
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Exactly the color I wantedThe color was exactly right - I sent a lot of pictures. The instructions were clear and there were even extra tips. The shampoo and conditioner that came with the kit were great too. 0 of 0 people found this review helpful. Did you? |
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FINALLY!Products that love my hair and my hair loves them. My color is spot on and beautiful! 0 of 0 people found this review helpful. Did you? |
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The Absolute Worst....Stay AwayMade an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help. |
Frustrated!I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |