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Custom Color Set
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66,689 Verified Client Reviews |
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Love the colorThis lasts so long I love it! 0 of 0 people found this review helpful. Did you? |
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Custom ColorThe first kit I received, was just a little too dark for me and not enough auburn. I sent my concerns in and the next kit turned out great. I think I left the color on too long, but after several washings, the color is now just the way I want. 0 of 0 people found this review helpful. Did you? |
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hairlossI am experiencing significant hair loss so i am stopping all hair color. Please cancel my orders and close my account 0 of 0 people found this review helpful. Did you? |
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Better than expected!Love the color however found it difficult to apply ! 0 of 0 people found this review helpful. Did you? |
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Color systemThe color system is a little too watery to what I’m used to, but color is good. I like the Classic shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - Thank you for your feedback. We apologize the color was watery, however we are happy to hear you are loving your color and Classic Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
New colorThe last time I ordered I chose a new color (blue black) and I was not happy with it. Today, I tried re-ordering a color I've used in the past and I'm having a very hard time making any changes to my previous order ("My Color"). There is NO OPTION to change my color, it seems I can only re-order the last color I selected. What the heck?! The ordering process in NOT user friendly and no option to get assistance! Where is customer support? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you for your feedback. We apologize for the disappointing experience you had with our website. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
not what they say it isI did not sign up for auto shipments and cancelled it online...yet they keep coming. must be a scam . beware 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color but...First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Truly Special and Completely NaturalFrom the very first time I tried this product, I knew I had found something truly special. The colour created for me by the technicians is perfect and completely natural looking, unlike anything I have ever experienced before, in any hair salon. I also like that I am completely in control as regards the process, from deciding on the colour, to applying the product and the length of time I leave it to develop the look I’m aiming for. Just perfect, and wholly professional looking. 15 of 18 people found this review helpful. Did you? |
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Absolutely love!This kit is absolutely wonderful! I love the ease of it all, and for me the color has been better than in a salon. The shampoo and conditioner are great! Leaves hair soft and shiney. Last but not least is the Tint rinse. It let's your color last longer, and also makes the hair softer and shiney. 1 of 1 people found this review helpful. Did you? |