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Custom Color Set
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66,637 Verified Client Reviews |
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Easy and covered all my gray hairIts very easy to follow, came with all u need 2 pairs of gloves, protectant cream and wipes to clean off the mess. It covered all my gray hair! 0 of 0 people found this review helpful. Did you? |
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Amazing!Excellent product! Hope you keep the same price, though. 0 of 0 people found this review helpful. Did you? |
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Custom color setI went red, everyone loves it. 0 of 0 people found this review helpful. Did you? |
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Didn’t lastI loved the color and easy application. It looked great I was very pleased. However it started to wash out very quickly. Started noticing grey strands 1 week after treatment. 0 of 0 people found this review helpful. Did you? |
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Strong smell but great color!I have waited a long time before doing this review because I wanted to see the results from this and another mail order color. I was very leery of trying this and figured it was going to be just like all the store brands. Boy was I wrong. The developer smell is extremely strong, but the results are worth it. The one thing that truly impressed me was how long the color lasted. I went 6 weeks before it really looked like it was fading. I tried the other mail order coloring (MR) and although I loved the color and the almost non existent smell, it faded quickly. I would rather deal with a strong smell and be able to go longer between colorings 0 of 0 people found this review helpful. Did you? |
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Timing on processingI just was a little confused where it says to do one side for 15 minutes and then you start the other side and do that side for 15 minutes so then the first sight is already 15 minutes longer it's just confusing 0 of 0 people found this review helpful. Did you? |
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Product ColorColor was so awful I CANCELED my account PLEASE do not send any more product. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color good, instructions not.The instructions should have had me leave color on my ends longer than 3 minutes at the end, since I was just switching back from a store box color. The ends are much lighter, and the top of my head has shiny new color, whereas midway down it is the duller box color with just a wash of the Esalon shade over it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HorribleI have colored my greys before and I've never had such large strands of grey hair completely uncovered. My hair was totally saturated. It was NOT an application error. And I chose the darkest brown possible, uploaded a picture and this is still a complete waste of money. I've had better luck with grocery store boxes, so why is the junk more expensive? I'm cancelling asap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Just like a salonI tried this on a whim as I don't like buying boxes of dye from supermarkets as they never go to plan and I can't get to a hairdressers right now. I absolutely love it. I had roots so the root colour had tones if the dye I had elsewhere with copper tone is and the ends bottle had copper. It came out well blended and a lovely rich shade. I absolutely love it. 0 of 0 people found this review helpful. Did you? |