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Custom Color Set
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66,655 Verified Client Reviews |
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Horrible colorColor not as described. Worst color. Hate it!! Did not receive the free brush to help color my hair. Complete disaster. Have been coloring my hair for years and NEVER been this disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great coverageAll over color good condition and great coverage of consistent color! 0 of 0 people found this review helpful. Did you? |
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Custom colorThe color os so natural looking. Plus it really lasts and no fading. 0 of 0 people found this review helpful. Did you? |
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So easy!What a great match for my first time! I was happy with the color, ease of application and how my hair felt afterward. I deducted one star because many of my grays reappeared within a week of use. 0 of 0 people found this review helpful. Did you? |
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GorgeousLove the color. You are spot on. Probably recolor in 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Product great, colour way offI selected a dark ash brown. Did roots only exactly as instructed and I now have a nice obvious root line that is what I’d call medium auburn. Very red tones, nothing ashy at all and substantially lighter than my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
can I cancel the last order?I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing what I was expectingI had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too thickThe last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI received a color that wasn’t what I usually receive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |