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Custom Color Set
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66,689 Verified Client Reviews |
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2nd Batch2nd Batch was good still did not cover that welll 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Loved the colour....butAbsolutely love the colour. A real ash brown, without any red tones. However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash. I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home. My roots very quickly become much lighter; within 2 weeks! I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
CoverageDid not cover gray and was supposed to be like a dirty blonde color and came out brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedFor the cost, I'm not impressed. I'm going back to my store box. The colour was much darker for a medium golden brown. Once I mixed the 2 products, it was very thick, maybe old. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really good qualityThe colour is as you want it and it covers better. You feel the difference. Not to mention you get the right amount of solution. 0 of 0 people found this review helpful. Did you? |
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So easy no stinking smell.I was so amazed that the end color was so close to my previous salon color. 0 of 0 people found this review helpful. Did you? |
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Love love loveHair color is perfect Right on point love this product 0 of 0 people found this review helpful. Did you? |
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White hair coverageI love this product! Finally I found a product that I can use at home with great results covering white hair and leaving it shining and looking healthy. Thank you for the great quality products and customer service. 0 of 0 people found this review helpful. Did you? |
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Color is perfect! Just what I wanted. :)Color is perfect! I enjoy knowing it's exactly what I want. :) Too bad it doesn't last for the rest of my life, but at least I know it will be perfect again with the next coloring. Thank you. 0 of 0 people found this review helpful. Did you? |
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Loved the Color!I was nervous to order through the internet but I did and so glad I did. The instructions were easy, the color was exactly what I was looking for and the cost was right on target. Just saved me a lot of money and I will continue to use eSalon. So glad I ordered this product. 0 of 0 people found this review helpful. Did you? |