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Color Set
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66,934 Verificado Comentarios de clientes |
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Good ColorAt first I was on the fence about the color change but after a few days the color softened and it looks great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Customer service shipped out a week late then blamed on meI knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late. I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault. They will leave you high and dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!I finally got around to using the set and this has surpassed my expectations! The color is EXACTLY as I wanted it to be. Y’all are serious magicians to get this right on the initial go around. Thank you!!!!! 7 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!Now that I’ve colored my hair a few times I’m ready to review. I’ve never had a color be so close to my own hair color that you can’t see the grow out! And it makes my hair look even prettier than it’s ever been. I’m so happy with the whole experience. 13 de 17 personas encontraron este comentario útil. ¿Y tú? |
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Ich finde euch einfach gut.hönDie Haarfarbe ist super geworden.👍👍👍 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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looove my custom color setThis color set makes everything easy. I don’t have to worry about mixing the correct amount of developer and color; it already comes ready to mix. I love love love the custom colors for my roots and ends. It’s looks so good! 6 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Leider etwas enttäuschtLiebes esalon Team Ich habe eure als sehr gut beschriebene Haarfarbe aufgetragen und mußte nach 7,8 Tagen feststellen das mein Ansatz schon wieder ergraute. Hatte mir mehr und ne Verbesserung erhofft im Vergleich zu Drogerieproduken. Den Preis finde ich deshalb viel zu hoch und möchte eine weitere Zustellung hiermit kündigen . Viele Grüße Patricia Maulhardt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia M.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
A Crown JewelThe price turned me off just a bit initially but then I thought, I would spend thrice that amount in a salon. So I splurged on myself and have zero regrets. The color was spot on and my hair felt like it was resurrected from the dread. I was just looking for a gray touch up instead I got the spa treatment. My hair never felt so soft! The color lasted through many washings I lost count. Lastly, the color was quite vibrant so overall I am happy with my purchase and will be bach.😂 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FadedI was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Did not take care of the brassy red tonesI have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |