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Custom Color Set
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66,689 Verified Client Reviews |
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Hair did not lightenI was quite surprised as my hair did not get any lighter as stated on the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsParveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color setNot really impressed. Doesn't seem like the highlights really show at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not a good color.I need a whole different color. It’s just soooo coppery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Ok but A little offI like the color for coverage, however was disappointed at the color. It was not the color that I had anticipated, leaving me with a reddish tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ProblemsSince using this product my hair is falling out. Pls cancel any future shipments as well as Mymembership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
SetPerfect set , ease of use with no fuss 0 of 0 people found this review helpful. Did you? |
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First time userThe products were high quality; the instructions easy to use; the results fantastic. I'm ordering again! 0 of 0 people found this review helpful. Did you? |
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I love it!Easier than I thought. Instructions are simple. Love my color. I've gotten several comments on how great the color is. 0 of 0 people found this review helpful. Did you? |
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Love itEasy to use and perfect color, love it 0 of 0 people found this review helpful. Did you? |
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Hair colorIt works fine. I like the outcome 0 of 0 people found this review helpful. Did you? |