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Custom Color Set
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66,689 Verified Client Reviews |
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Didn't workI've dyed my hair red many times, a lot of different colors over the years, and this was the first time I had used dye in over a year and it did not work. I ordered a light red color for my medium brown hair and my hair ended up kind of a ruddy an darker brown tint. The roots were a much brighter red for about a week and then it faded. I'm not really sure why it didn't work for me. Also I got the volume shampoo and conditioner bottles and they make my head itch so that made the experience worse lol. I've used them now 3 times and am certain that its the reason my head itches. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikole - We apologize for the disappointing color experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Product too strongThis product was so strong that it broke my hair off. I have tried to cancel my account and take out my payment information but the website will not let me do that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and will be reaching out shortly with more information. |
Not enoughI like the color and all, but I didn't even get enough for half of my head. I answered on my hair quiz that I had thick and long hair too. Kind of sucks when you order hair dye and then have to drive with a wet head to try and match the shade so you don't look like a mushroom. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLogan - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate thisI had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
just for mecustom made color. easy to follow instructions 0 of 0 people found this review helpful. Did you? |
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Perfect shiny colorI was able to tweak my color to a slightly redder tone when I asked for a change. Perfect natural looking color that works with my skin tone and eye color. Hair color is even and zero greys! 0 of 0 people found this review helpful. Did you? |
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just like my natural hair colourloved it, covers all my grey, love all the extras like stain stop and remover. Great colour very natural 0 of 0 people found this review helpful. Did you? |
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custom colorI love my custom color 0 of 0 people found this review helpful. Did you? |
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Just Beautiful!Thank you so much!! I just love the hair color and it truly looked like my natural color and highlights! 0 of 0 people found this review helpful. Did you? |
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Absolutely love this haircolor!This product is awesome. Everything comes prepared and written out so you know exactly what to do! It’s the first product that has completely covered my solid gray hair! 0 of 0 people found this review helpful. Did you? |